Thank you Mark, and here's the final post or 2.
Stephen Haig from Taylor Haig, former Chief Executive of the Leadership Centre for Local Government, reminded everyone that if people in public services feel frustrated by the system, then its the system that needs changing.
His experience in Birmingham with their Total Place project has led him to a range of answers to the challenges facing public services:
* Look further ahead
* Prevention not cure
* Address the 'whole person', not the issue
* Break the cycle of the few people who consume a lot of money
* Expect citizens to do more for themselves than they do
* Stop dropping the ball at junctions - for example when people leave care
* Strip out partner overhead costs
* Sort out the buildings
* Stop doing things
* Budget outcomes for places
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